Policies & Returns


I gladly accept returns and exchanges

Contact me within: 3 days of delivery

Ship items back within: 7 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items cannot be returned or exchanged 


  • Custom or personalized orders
  • Items on sale

In order for an exchange or refund to be processed, the following procedures must be adhered to:

💙 Step 1: Contact us within 3 days of your items delivery. 

💙 Step 2: We will provide you with a return address. Ship your items to this address within 7 days of your items delivery. 

Items returned outside of this time frame will not be accepted. 

We will perform a refund once the items have been returned to us in original/unworn and undamaged condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value. All items are checked before leaving our premises.
Refund is minus a 20% processing fee, associated shipping fees, and any incurred bank fees. If free shipping was given, the shipping costs incurred by us will also be deducted from the refund.

Faulty/damaged items: Please contact us immediately. We stand by our product and will work with you to resolve any issue you may have.

Exchanges: No exchanges on custom items. We will exchange standard items for the same or higher value (buyer to pay remaining amount) with no restocking fee incurred. Refund or store credit will not be given for exchanges worth less than the original item. Buyer pays for shipping costs.

💙 Custom orders cannot be returned or exchanged. We are happy to send photos of the final item/s before shipping. 

💙 If you need to check item suitability with your dress, please contact us to discuss. 

💙 If, for any reason, you are not happy with your purchase, or you would like to make an alteration to your item, please contact us to discuss. We want you to be happy with your JamJewels purchase!

💙 Processing times vary depending on the item. For details, see individual listings.

We ship from 2 locations for your convenience - USA and Australia.

We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
We are not responsible for delays in shipping once orders have been dispatched. 

Once orders have been processed and dispatched, the following shipping estimates apply. 

💙 Estimated Shipping Times

US: 3-5 business days
UK: 5-14 business days.
Canada: 7-16 business days
Italy, Portugal, Spain: 2-6 weeks
Other Eu countries: 2-4 weeks
Australia: 1-3 business days
NZ, Asia Pacific: 5-10 business days
South Africa: 2-4 weeks

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