FAQ's

Do you ship worldwide?
Yes we do. We ship from 2 locations. USA & Australia for your convenience.
USA- Locally via USPS using Standard Mail. PRIORITY/EXPRESS upgrades available.

CANADA- Shipped Internationally from the US via USPS using standard shipping (approx 5-10 business days) with PRIORITY/EXPRESS upgrades available.

AUSTRALIA- Locally via Auspost EXPRESS.

REST OF THE WORLD- Shipped Internationally with full tracking.
 Delivery time varies between 6-14 business days but delays can be due to local Customs processing times and local postal carrier.
 EXPRESS MAIL upgrades available.
How do I pay?
Credit/debit cards, PayPal, Apple pay and Shopify pay.
You don't need a PayPal account to pay via PayPal as they accept all major credit cards. All our payment methods are secure and your details are kept confidential.
When will my order ship?
During the heavy US & EU bridal season (March-September) most orders are processing in 3-6 business days. We work from 2 locations to allow for the most expedited processing.
Is it safe to order online?
Yes it is very safe to order through our website. we respect your privacy and your details will be kept confidential.
Can I return or exchange my purchase?


RETURNS
Here at Jamjewels we want you to love your shopping experience. Our hope is that you are completely satisfied with your Jamjewels purchase. If your item has arrived damaged or you are not happy with your purchase please contact us immediately and we will resolve any issues with you. We are happy to accept your return or exchange; but please keep in mind…
-You must contact us within 5 days of receipt of goods to discuss the return/exchange.

-You must process your return within 14 days of receipt of your order.

-Ensure your packaging slip with full name, address details is enclosed with your merchandise.

-Ship your return packaging using your preferred track-able and insured shipping method, and please record your tracking and carrier information. Jamjewels is not responsible for lost or stolen items.
-  We kindly ask that all purchases, in particular earrings, remain unwashed, unworn and undamaged, and ship back to us securely packaged. Damaged items returned through negligent packaging will not be refunded fully.
Once your return is processed, the purchasing card will be credited for the merchandise only. Shipping charges are non-refundable.
For items that are not shipped within 14 days of receipt and no later than 30 days after receipt we will be happy to exchange your items for the same dollar value.
Please email us to organize  exchanges for your purchase. If your new selection is unavailable or not ready to ship within your time frame we will be happy to give you a store credit, to be used at a later date.
EXCHANGES:
Please contact us using the 'contact' button below if you'd like to exchange your item/s and we will instruct you as to the best and most convenient method for you.
REFUNDS
-A refund will be credited back to your original method of payment.  Most returns will process in 2-3 weeks. It may take up to two billing cycles for the credit to appear on your monthly credit card statement
.
-We refund the item minus shipping costs incurred by us.

-We are not responsible for any costs incurred by Customs/Taxes etc
RETURN SHIPPING ADDRESSES:


USA & Canada Customers
Jamjewels

18405, 100th Street Ct E

Bonney Lake

WA 98391

USA.
Australian and International customers
Jamjewels

344 McLeod St

Cairns North

QLD 4870

AUSTRALIA. 
What is a 'customized' item?
It is any item altered in color, style or measurement specifically requested by you through a discussion with us.
What if I selected the wrong size?
We are happy to resize your purchase. You are responsible for the return shipping costs and there may be a small fee incurred for the resizing(labor and materials), so please contact us for further information.
How fast can my order ship?
Express shipping is advised to ensure the quickest delivery. This also ensures the fastest processing time and will usually ship within 1-3 business days, unless otherwise notified.
Can I include a personalized gift card with my purchase?
Yes! We are happy to add in a gift card for you with short message. No invoice will be included. Please contact us for details.
I need help selecting my accessories/jewelry. Can you help?
We are more than happy to help with your selections. We are a team of women with experience in all areas of the fashion and beauty industry so we are able to converse with you to design your perfect jewelry for the look you wish to achieve.
 

 


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